FAQ & MORE

SHIPPING + RETURNS

When will my order ship?

Orders placed can take up to 24-48 hours to be processed and shipped. We process and ship out orders Monday - Friday and are closed on Saturdays, Sundays, and National Holidays. Please account for non-business days when purchasing. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment. To determine shipping days, begin with the first business day after your order is shipped. The arrival time may vary due to COVID-19, weather conditions, and the shipping carrier.

What shipping methods do you offer?

US POSTAL SERVICE

All orders over $50 receive FREE shipping within the United States.

All orders under $50 will be calculated at checkout

Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.

Can I cancel my order?

At this time, all orders placed can not be canceled. Please be aware of this at the time of placing your order.

How much does the shipping cost?

All orders $50 or more will receive free shipping.

Do you ship to Hawaii and Alaska?

Yes, we do!

Do you ship Internationally?

We only ship domestically in the USA.

What do I do when I receive an incorrect or damaged item?

For incorrect orders, email Info@mrsalliexo.com with your invoice number. For a damaged item, we will need a clear photo of the damaged area included in the email.

Do you offer returns?

Due to the website closing we are no longer accepting returns.